Your privacy is incredibly important to AION Pharmacy & Stores ("we," "our," or "us"). This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, use our mobile applications, interact with us in our physical stores, or utilize any of our services ("Services").

This policy applies to information that can identify you, such as your name, email, address, phone number, and other identifiable details ("Personal Data"). If information cannot identify you (e.g., aggregated or anonymized data), this policy does not apply.

We may update this policy from time to time to reflect changes in our data practices or legal requirements. We reserve the right to amend this Privacy Policy at any time without prior notice to you, other than by posting the updated policy on our website. We encourage you to check this page frequently to stay informed about our current practices.

1. Who We Are

When we refer to 'we' (or 'our' or 'us'), this means AION Pharmacy & Stores. We are a registered healthcare provider operating both online and through physical pharmacy, clinic, and lab locations. Our headquarters are in Lagos, Nigeria, and we serve customers across the region.

2. Information We Collect and How We Collect It

When you visit our website, use our services, or interact with us, we collect Personal Data. The ways we collect it can be broadly categorized as follows:

2.1. Information You Provide Directly to Us

We collect Personal Data that you voluntarily provide to us when you:

• Register for an account or sign up for our services.
• Make a purchase or place an order (e.g., name, shipping address, contact details).
• Fill out forms on our website or in our physical stores (e.g., for loyalty programs, surveys).
• Provide prescription details (ensuring compliance with relevant health data regulations).
• Book appointments for consultations, lab tests, or other services.
• Participate in promotions, events, social media activities, seminars, or podcasts.
• Apply for a job with us.
• Contact us with questions, requests, or for customer support.
• Engage with our healthcare professionals for consultations (in-person or telehealth).

If you choose not to provide certain Personal Data, you may not be able to use some parts of our website or Services.

2.2. Information We Collect Automatically

When you visit our website or use our Services, we automatically collect certain information about your device and Browse activity, which may include:

• Your Internet Protocol (IP) address.
• Device type, operating system, and browser type.
• Location data (general geographic region).
• Pages you visit, links you click, and other interactions with our website.
• Date and time of your visit.

This information helps us understand how our Services are used, so we can improve your experience (e.g., by personalizing content). Some of this information is collected using technologies like cookies and web beacons.

We may keep a record of third-party websites accessed when you click on a hyperlink on our website. We do not track users across third-party websites or provide targeted advertising to AION Pharmacy & Stores based on your activity on other sites, and therefore, Do Not Track (DNT) signals do not apply to AION Pharmacy & Stores.

2.3. Information We Get from Third Parties

Most of the information we collect comes directly from you. However, we may sometimes receive Personal Data about you from other sources, such as:

• Publicly available materials.
• Trusted third-party partners (e.g., marketing and research partners).
• Our payment gateway providers (e.g., Paystack), who securely process your payment details without storing them on our systems.

We use this information to supplement the Personal Data we already hold, to better inform and improve our Services, and to validate the information you provide. We only process such Personal Data where:

• It is necessary to perform a contract with you.
• We have legitimate interests to process the Personal Data, and these are not overridden by your rights.
• It is required to comply with a legal obligation.
• We have obtained your explicit consent.

3. How We Use Your Data

We use your Personal Data for various purposes, including but not limited to:

• Providing Services: To operate our website and mobile applications, process your orders, fulfill prescriptions (where applicable), schedule and manage appointments, and deliver purchased goods or services.
• Improving User Experience: To diagnose technical issues, analyze trends, track user movements, and gather demographic information to understand user preferences and enhance our platforms and services.
• Personalization: To help us understand your needs and interests, and to tailor our Services, content, and communications to better meet your preferences.
• Communication: To provide you with information about our events, promotions, updates, and AION Pharmacy & Stores-related Services. This may include sending notification messages via SMS, email, or other channels.
• Account Management: To populate your data in our applications when you sign up, and to manage our relationship with you.
• Security and Compliance: To detect and prevent fraudulent or unlawful activity, ensure fair use of our platforms and Services in accordance with our Terms & Conditions, and comply with legal obligations.
• Internal Operations: For data analysis, auditing, research, and for historical and archiving purposes (e.g., to comply with legal, tax, and accounting requirements).

4. How We Share Your Data

We do not sell or rent your Personal Data to third parties. We may disclose information to third parties only in the following cases:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, delivery services, IT support). These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
• Partnerships: If we enter into arrangements with third parties to promote our services on their platforms, and you express interest in such services, your Personal Data may be shared with them at your direction. In such cases, your data will be subject to their privacy policy as well as ours.
• Social Media: Our platforms may integrate with social media platforms (e.g., Facebook, Instagram, X/Twitter, YouTube). If you choose to "like" or share information through these services, you should review their respective privacy policies, as these interfaces may connect your social media profile to our site and your Personal Data.
• Legal Requirements: As required by law, court order, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, to investigate fraud, or to respond to a government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data.
• With Your Consent: To any other third party with your prior consent.

5. International Data Transfers

When we share data, it may be transferred to, and processed in, countries other than Nigeria – such as countries where our cloud service providers' servers are located. These countries may have data protection laws different from those in Nigeria. Rest assured, when we transfer Personal Data to a third party in another country, we implement appropriate safeguards to ensure your Personal Data remains protected in accordance with this Privacy Policy and applicable laws.

6. Data Security

We are committed to protecting the security of your Personal Data. We maintain physical, technical, and administrative security measures designed to protect against unauthorized access, use, alteration, or disclosure of your Personal Data. These measures include:

• Regularly updating and testing our security technology.
• Restricting access to your Personal Data to only those employees who have a legitimate business need to know that information to provide services to you.
• Training our employees on the importance of confidentiality and maintaining the privacy and security of your information.
• Using encryption technologies such as Secure Socket Layer (SSL) to protect information transmitted online.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

7. Data Retention

Your Personal Data is stored by AION Pharmacy & Stores on its secure servers, and on the servers of our cloud-based database management service providers. These services may be globally distributed and are managed by professional teams. AION Pharmacy & Stores retains data for the duration of your relationship with us and for a period thereafter to allow you to re-commence your relationship, to analyze the data for our own operations, and for historical and archiving purposes (for example, to comply with applicable legal, tax, and accounting requirements).

For more information on where and how long your Personal Data is stored, please contact us using the details provided below.

8. Your Rights Regarding Your Personal Data

You have certain rights concerning your Personal Data. These rights include:

• Right to Access: To know what Personal Data we hold about you and to request a copy of it.
• Right to Rectification: To ensure your Personal Data is correct and up to date, and to request corrections to any inaccuracies.
• Right to Erasure: To request the deletion of your Personal Data, under certain circumstances.
• Right to Restriction of Processing: To ask us to restrict the processing of your Personal Data, under certain circumstances.
• Right to Object: To object to our continued processing of your Personal Data, under certain circumstances.
• Right to Data Portability: To receive your Personal Data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

If you receive marketing communications from us, you can ask us not to send you marketing communications at any time by following the unsubscribe link at the bottom of the communication, or by making a request via email to the address provided below.

You can exercise any of these rights by contacting us using the details in the "How to Contact Us" section below. We will respond to your request within a reasonable timeframe, typically within 30 days. If we cannot meet your request within this timeframe, we will notify you of the expected date. If, for any reason, a request is denied, we will provide an explanation for the denial.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons) to track activity on our Services and hold certain information. Cookies are small data files placed on your device. They help us:

• Ensure the proper functioning of our website.
• Remember your preferences and settings.
• Analyze site traffic and user behavior.
• Personalize your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. How to Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, our data practices, or if you wish to exercise your rights regarding your Personal Data, please contact us.

You can visit our Contact Us page for ways to get in touch.

Last updated: July 19, 2025